Realm login, loading and other errors

Incident Report for Realm Status Page

Resolved

As of 5:00 p.m. EDT, the AWS issues were resolved and Realm is fully operational.
Posted Jun 13, 2023 - 17:19 EDT

Update

We are continuing to work on a fix for this issue.
Posted Jun 13, 2023 - 17:02 EDT

Identified

On 13 June 2023 at 2:48 p.m. EDT, AWS began experiencing errors and latencies with multiple AWS services in the US-EAST-1 Region, the region Realm is hosted in. AWS has identified the root cause and is working to resolve the issue. Realm users may experience intermittent login, loading or other issues until AWS fully resolves the underlying issues. Further updates will be posted here on the Realm Status Page. Thank you for your patience.
Posted Jun 13, 2023 - 17:02 EDT
This incident affected: Realm and Realm Accounting.